we believe it takes an inspiring story to make people buy
We will take care of this for you!
Who else will do that? RITZ CARLTON the BUYstory maker
A recovery story that just keeps getting better! I am sure Mrs. Picoult enjoyed every bit of the attention.
3000$ compared to the lifetime value of Mr. and Mr.s Picoults business at the Ritz
3000$ to make a story worth telling and retelling
Now please tell us when was the last time you experienced a recovery story, even if not as splendid as this.
The least I have got is a platE of food replaced with good amount of reluctance. Enough to make you cringe and continue eating the horrid dish.
The worst recovery stories where we walk out saying to ourselves ‘fair enough’.
Are we getting used to being treated like that?
Or is the brand constantly creating detractors?
More BUYstories from Ritz Carlton
We spoke about this in our FREEDOM blog https://thebuystories.wordpress.com/2013/05/07/freedom-for-customer-service-representatives/